Privacy Policy - Chatbot Widget

Chatbot Widget (provided by mp moving-pictures gmbh)

This website offers an interactive chatbot that can be available both within virtual tours and directly on the website. The technical operation of the chatbot is carried out by mp moving-pictures gmbh, Am Flughafen 12A, 87766 Memmingerberg, Germany, represented by Dipl.-Kfm. Wolfgang Sailer and Peter Sailer. For the provision of AI functionality, mp moving-pictures gmbh uses the IONOS AI Hub (IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany) as a data processor.

Type of Data Collected

When using the chatbot, the following data is processed:

  • Your questions and messages to the chatbot
  • The chatbot's responses
  • Timestamps of interactions
  • A session ID for technical assignment
  • Anonymized IP address (without the last digits)

Purpose of Data Processing

The collected chatbot data is used for the following purposes:

  • Provision and functionality of the chatbot service
  • Improvement of AI functions and response quality
  • Analysis of frequent questions to optimize our services
  • Development of new features based on user interactions

Data Transfer to Third Parties

The chatbot interactions are initially stored on servers of mp moving-pictures gmbh and then processed via the IONOS AI Hub. Processing takes place exclusively on servers within the European Union and in accordance with the GDPR. No transfer of data to third countries takes place. Further information can be found in the privacy policy of IONOS: https://www.ionos.de/terms-gtc/terms-privacy

Storage and Retention Period

The chatbot data is stored on the servers of mp moving-pictures gmbh and retained for a maximum period of 24 months. After this period expires, the data is automatically deleted, unless legal retention obligations prevent this.

Legal Basis

Processing is based on your consent (Art. 6 para. 1 lit. a GDPR) through active use of the chatbot feature. You can revoke this consent at any time by no longer using the chatbot.

Objection and Deletion

You can request the deletion of your stored chatbot data at any time. Please contact the contact address specified in the imprint of the respective website or directly contact mp moving-pictures gmbh. Processing by mp moving-pictures gmbh and the IONOS AI Hub is carried out in full compliance with the GDPR within the EU.